About Us
The Wishing Well is a family run business specialising in the more unusual giftware and novelty items that are hard to find. We offer very competitive pricing because we want you to visit again and again to help the business grow. If you need help with choosing a gift for that 'person who has everything' and are at the end of your tether deciding....contact us and we have some great suggestions. New products arrive on a weekly basis so you never know ....the perfect gift may be only a phone call or an e mail away.
If you require your item(s) to be giftwrapped - I will happily oblige (Free of Charge) and also put the message of your choice and even send direct to the recipiant. I have to admit to being a perfectionist and will fuss with a little bow on top of the gift to make it extra special. This perfectionism has made my sales grow as my customers KNOW they will get perfect items and perfect service EVERYTIME they order. Whether your order value is £1 or £100 ...When you shop at The Wishing Well you are a valued customer and will be treated as such
If you wish to place your order by phone please call us on 01639 631347 Business Hours or on 07967 712382 (mob) Alternatively if you need any help please feel free to ring or email
Our Contact details:
The Wishing Well - ukgiftsonline
68 The Meadows Cimla Neath West Glamorgan SA11 3XF United Kingdom
Phone: [+44 (0) 1639 631347 or 07967 712382]
Fax: [01639 631347]
Email: wishingwell@ukgiftsonline.co.uk
Vat No 891 5278 88
Making A Purchase
I try to make this easy for you.
Confused? Never bought online before? Don't worry - so I was I the first time I made a purchase online. It does get easier I promise and before you know it you'll be an expert!
If you want me to talk you through it I'd be pleased to help. My telephone number if your calling from the UK is 01639 631347 (BUSINESS HOURS) or 07967 712382 - I'll call you straight back.
Have a browse through and see what you fancy . . . if something catches your eye that you would like to buy, click on 'order' and add it to your shopping trolley/cart. Add as many as you you'd like and at the end if you change your mind you have the option of taking products off!
At any point if you need any help PLEASE contact me --- I am very human and I promise I won't bite (if I've been fed that is!)
For buyers in the UK
You will be able to choose your prefered method of carrier - we give you the options at the end
We accept all major credit cards and Paypal. For UK customers we also accept cheques and postal orders
If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
Shipping And Handling
This will be calculated when you finish your order -- you have the choice of 1 day delivery or 3 day delivery -- For buyers outside of the UK delivery normally takes place within 10 days.
Delivery Schedule
Delivery Schedule As soon as payment is received we get hard to work like busy little bees carefully packing your order and despatching the same day whenever possible.
Back Orders
In the unlikely event that your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
I am so confident that you will be happy with your purchase and friendly service that a money back guarantee is offered
Reaching Us
If you need to reach us, please email us at wishingwell@ukgiftsonline.co.uk or info@ukgiftsonline.co.uk - for speed please send a copy to the two email address
Alternatively, you can call us on 01639 631347
For customers quesries outside of the UK the International number would be 44 1639 631347
Privacy Policy
The Wishing Well - ukgiftsonline do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
All items returned because they are unwanted do not receive a refund on postage and packaging, these costs are incurred when we send out your item and cannot be refunded.
Before returning Items please email us for a Return Number. We will not accept a returned Item without a return number.
All items must be returned in original packaging within 7 days uk, and within 21 days overseas.
Full refunds will be given for any faulty items, these must be returned within 28 days.
Damaged in Transit
You must notify us within 24 hours of receipt of your goods for any claims of damaged items. If your item has been damaged in transit, either in a small package or large boxed package, you must keep ALL packaging and the item for inspection by a royal mail or parcel force inspection officer, until your claim is completed.
Failure to do so will invalidate your claim and no compensation will be paid.
